REFUND POLICY

At NEXHOME STORE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

To qualify for a return or refund:

• The item must be unused and in its original condition. • The item must be returned in its original packaging. • Return requests must be made within 14 days of delivery. • Proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items may not be eligible for return:

• Clearance or sale items • Gift cards • Personalized or customized products • Hygiene or personal care items • Certain digital or downloadable products

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.

We will review the issue and arrange a replacement or refund where applicable.

4. Refund Process

Once your return is received and inspected:

• We will notify you regarding approval or rejection. • Approved refunds will be processed to your original payment method. • Refund processing times may vary depending on your bank or payment provider.

5. Shipping Costs

• Original shipping fees are generally non-refundable. • Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.